Política de privacidad

Effective Date: 01/01/2026

Data Controller: QyntroAI
Contact Email: support@qyntroai.com

QyntroAI (“we,” “our,” or “us”) is committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, process, and protect your personal data when you use our website and AI platform.

By using QyntroAI, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller Information

For the purposes of the GDPR, QyntroAI acts as the Data Controller for personal data collected through our platform.

If you have questions about this policy or your data, contact:

support@qyntroai.com

2. Personal Data We Collect

We collect the following categories of personal data:

A. Account Information
- Full name
- Email address
- Account login credentials
- Subscription plan information

B. Billing Information
- Billing address
- Payment details (processed securely via third-party payment providers)

We do not store full credit card details on our servers.

C. Usage & Technical Data
- Prompts submitted to AI models
- Generated outputs
- IP address
- Browser type and device information
- Log files and system diagnostics
- Usage statistics

D. Communications
- Support emails
- Feedback
- Customer service interactions

3. Lawful Basis for Processing (GDPR Article 6)

We process personal data under the following lawful bases:

Contractual Necessity
To provide and operate QyntroAI services under your subscription agreement.

Legitimate Interests
To improve platform functionality, prevent fraud, ensure security, and enhance user experience.

Legal Obligation
To comply with applicable laws, tax regulations, and regulatory requirements.

Consent
Where required (e.g., marketing emails or optional cookies).
You may withdraw consent at any time.

4. How We Use Your Personal Data

We use personal data to:
- Create and manage user accounts
- Provide access to AI models
- Process payments and subscriptions
- Monitor platform performance and security
- Prevent fraud and abuse
- Respond to support inquiries
- Send essential service communications

We do not sell your personal data.

5. AI Model Processing & Third Parties

QyntroAI integrates third-party AI model providers.

When you submit prompts or generate content:
- Data may be processed by external AI infrastructure providers.
- Processing is limited to delivering the requested service.
- We do not claim ownership of your prompts or outputs.

We recommend that users avoid submitting highly sensitive personal data into AI systems.

Where required, we maintain Data Processing Agreements (DPAs) with third-party providers.

6. International Data Transfers

If you are located in the European Economic Area (EEA), your data may be transferred outside the EEA.

When such transfers occur, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Contractual data protection obligations

7. Data Retention

We retain personal data only as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes

You may request deletion of your account at any time.

8. Your GDPR Rights

If you are located in the EEA, you have the following rights:

Right of Access
You may request a copy of your personal data.

Right to Rectification
You may request correction of inaccurate or incomplete data.

Right to Erasure (“Right to be Forgotten”)
You may request deletion of your personal data.

Right to Restrict Processing
You may request restriction of processing in certain situations.

Right to Data Portability
You may request a copy of your data in a structured, machine-readable format.

Right to Object
You may object to processing based on legitimate interests.

Right to Withdraw Consent
You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact:
support@qyntroai.com

We will respond within one month as required by GDPR.

9. Automated Decision-Making

QyntroAI does not engage in automated decision-making that produces legal or similarly significant effects under Article 22 GDPR.

AI-generated outputs are user-initiated and controlled.

10. Security Measures

We implement appropriate technical and organizational measures including:
- Encrypted HTTPS connections
- Secure hosting infrastructure
- Role-based access controls
- Monitoring and fraud detection systems

While we take reasonable precautions, no system can guarantee absolute security.

11. Cookies & Tracking

We use cookies and similar technologies to:
- Maintain login sessions
- Improve user experience
- Analyze platform usage

Where required by law, we obtain consent before using non-essential cookies.

You may control cookies through your browser settings.

12. Children’s Data

QyntroAI is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from children.

13. Complaints

If you believe we have violated your data protection rights, you have the right to lodge a complaint with your local Data Protection Authority (DPA).

14. Policy Updates

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised effective date.

Continued use of QyntroAI constitutes acceptance of the updated policy.

15. Contact Information

For privacy-related inquiries:
support@qyntroai.com